Frequently Asked Questions

About Zapio

What is Zapio?

How can I place an order?

What are the payment methods available?

How do I contact customer care?

What are your customer service hours?

Where can I find more information about your policies?

Refund and Exchange

What is the process for exchanging a product?

How can I return back the item and get the refund for a product I purchased?

Can I exchange an item?

Shipping and Delivery

Do you offer free shipping?

How can I track my order?

Is COD available on all orders?

Do you offer international shipping?

What is the estimated delivery time?


How do I change my delivery address after placing an order?

Can I cancel my order after placing it?

What should I do if my order is delayed?

Why do some product the pricing is increased at checkout page, is there any hidden charges applied secretly?